Refund policy

Injector Hub Return and Refund Policy

Effective Date: February 14, 2025

At Injector Hub, accessible at injectorhub.net, we are committed to ensuring your satisfaction with our products. If you are not entirely pleased with your purchase, our return and refund policy, aligned with the European Union's consumer protection regulations, is designed to assist you.

1. Right of Withdrawal

As a consumer within the EU, you have the right to withdraw from your purchase without providing any reason within 14 days from the date you receive the goods. This period is known as the "cooling-off period."

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2. Return Process

To exercise your right of withdrawal:

  • Notification: Inform us of your decision to withdraw within the 14-day cooling-off period. You can do this by contacting our customer service at info@injectorhub.com or by calling +372 5557 6758.

  • Return Shipping: After notifying us, please return the goods to the address provided by our customer service team. Ensure that the items are securely packaged to prevent damage during transit.

3. Condition of Returned Goods

Please note:

  • You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning. We recommend returning items in their original packaging and condition.
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4. Refunds

Upon receiving the returned goods:

  • We will process your refund within 14 days. The refund will include the cost of the goods and the initial standard delivery charges. However, if you chose a more expensive delivery method, the additional cost will not be refunded.

  • The refund will be made using the same payment method you used for the original transaction, unless we have mutually agreed otherwise.

5. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

  • Goods made to your specifications or clearly personalized.

  • Sealed items that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • Goods that are, after delivery, inseparably mixed with other items.

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6. Faulty or Misdescribed Goods

If you receive goods that are faulty or not as described:

  • You are entitled to a minimum 2-year guarantee from the date you receive the goods. During this period, you can request a repair or replacement. If that's not possible, you may ask for a refund.
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7. Contact Us

For any questions or concerns regarding our return and refund policy, please contact us:

We are here to assist you and ensure a smooth return process.