Shipping policy

InjectorHub Shipping Policy

Effective Date: 14 February 2025

1. Introduction

Welcome to InjectorHub! We are committed to providing a seamless and reliable shipping experience for our customers. This shipping policy outlines the terms and conditions governing the shipping and delivery of products purchased from InjectorHub.

2. Order Processing

  • Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

  • In case of any delays or issues with your order, we will notify you as soon as possible.

3. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. The available shipping options include:

  • Standard Shipping (Estimated delivery time: 5-7 business days)

  • Express Shipping (Estimated delivery time: 2-3 business days)

4. Shipping Destinations

InjectorHub ships to the following locations:

  • All EU member countries

  • Non-EU countries in the European Economic Area (EEA)

5. Shipping Providers

We partner with reputable shipping carriers to ensure timely and secure delivery of your orders. Our primary shipping providers include:

  • DHL

  • UPS

  • FedEx

  • Local postal services

6. Customs, Duties, and Taxes

InjectorHub is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. Shipping Confirmation and Order Tracking

You will receive a shipping confirmation email with tracking information once your order has shipped. You can track your order using the provided tracking number on the carrier's website.

8. Damages and Lost Packages

InjectorHub is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

9. Returns and Refunds

Please refer to our Return Policy for information on returning products and requesting refunds.

10. Contact Information

If you have any questions or concerns about your order, please contact our customer support team:

  • Phone: +372 5557 6758

  • Website: injectorhub.com

11. Changes to this Shipping Policy

We may update this shipping policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website.